Privacy policy

Privacy policy

Last updated: November 11, 2026

At LEWOOS we respect your privacy. This policy explains what personal data we collect when you visit lewoos.com or contact us, what we use it for, who we share it with and how you can exercise your rights, in line with Dominican Republic Law 172-13 on the protection of personal data.

1. Who is responsible

The party responsible for your data is LEWOOS, SRL (LEWOOS), located at C/ Los Julios, Res. Los Álamos 5to. Santo Domingo Oeste, Dominican Republic.

• Email: info@lewoos.com
• Phone: 849-572-3811

2. What data we collect

We only collect the data you give us or that the site needs in order to work:

• Contact form: name, email address, subject and message.
• Quote request: name, email address, phone or WhatsApp number, company (optional), service of interest and a description of your needs.
• Reviews: name, company and job title (optional), email (optional), rating, comment and, if you upload one, a photo or your company logo.
• WhatsApp chat: the WhatsApp button only opens a conversation in the WhatsApp app; whatever you write there is handled by WhatsApp (Meta) under its own policies.
• Technical data: to stop spam and abuse we store an encrypted fingerprint of your IP address (not the address itself). We also collect anonymous or aggregated usage statistics (see section 5).

We do not ask for sensitive data (health, religion, financial details, etc.). Please do not include it in your messages.

3. What we use it for

• Replying to your messages and quote requests, and preparing a proposal for you.
• Following up on what you asked for: calls, emails, meetings and reminders of those meetings.
• Publishing your review on the site, only after we check it and only with your permission. Your name, company, job title, rating, comment and image are published; your email is never published.
• Keeping the site secure and measuring, in aggregate, how it is used so we can improve it.

We process your data based on your consent, which you give when you submit a form, and on the need to handle your request. We do not use your data for automated decision-making or mass advertising, and we never sell or rent it.

4. Who we share it with

Only with providers we need in order to operate, and only as far as necessary:

• Hostinger: hosting for the website, the database and the email service.
• Google: Google Analytics (visit statistics) and Google Fonts (the site's typefaces). When the site loads, your browser connects to Google's servers.
• WhatsApp (Meta): only if you choose to message us on WhatsApp.

Some of these providers may store data outside the Dominican Republic; we work with providers that offer recognized security measures. We may also disclose data to an authority when a law or court order requires it.

5. Cookies and analytics

The public site does not use its own cookies to track you. We use Google Analytics, which sets cookies (such as _ga) to count visits and see which pages are viewed, in aggregate. We do not use advertising cookies.

You can block or delete cookies in your browser settings, or install the Google Analytics opt-out add-on. The site keeps working without them.

The administration panel, used only by our team, relies on essential technical session and security cookies to sign in.

6. How long we keep it

• Messages and quote requests: for as long as they are useful to handle your request or our business relationship; after that we delete them. You can ask us to delete them sooner, unless a law requires us to keep them.
• Reviews: while they are published or until you ask us to remove them.
• Google Analytics statistics: for the retention period set in that service.

7. How we protect it

The whole site runs over an encrypted connection (HTTPS). Forms are protected against bots and abuse, access to the data is restricted to our team with a username and password, and passwords are stored encrypted. No system is infallible, but we review these measures regularly.

8. Your rights

Under Law 172-13 you may, at any time:

• Access the data we hold about you.
• Correct it if it is inaccurate or incomplete.
• Delete it or object to our use of it.
• Withdraw your consent, for example, so that we remove your review from the site.

To exercise them, email us at info@lewoos.com with your name and what you need. We may ask you to confirm your identity before replying. We will answer as soon as possible and within the time limits set by law.

9. Minors, links and changes

Minors: our services are aimed at businesses and professionals. We do not knowingly collect data from anyone under 18; if you believe a minor has sent us their data, contact us and we will delete it.

Links to other sites: the site may link to third-party pages (social networks, WhatsApp, news in the blog). Each one has its own privacy policy, which we recommend you review.

Changes: we may update this policy when our services or the law change. The date of the last update appears at the top; if a change is significant, we will point it out clearly on the site.